Donnie W.

I love shopping at Kroger but occasionally I need to have groceries delivered.
Consistently the people who are contracted to shop for & deliver my groceries are the rudest, most disrespectful, unintelligent & inept people that I do business with.
Today the delivery driver pulled up to my house with her radio playing so loud it rattled my whole house. She was talking loudly & cursing into her phone the entire time. Then she knocks on my door to tell me she didn't scan the big bag of dog food she delivered. I could barely understand what she was saying only 4 feet away from her because of how loud the music was.
I looked at my receipt later & found it had been paid for. But several things on the receipt were not delivered. Every single time I resort to using this delivery service I have a similarly poor experience. There's only cream corn, no whole kernel, they dont have any folgers coffee, they don't have any hamburger. If you don't help my unload this, I'm canceling your order. Ridiculous things. Every single time. There should be some immediate review of the experience & low scoring shoppers shouldn't be allowed to continue to do business at Kroger. It's angering & I'm a fairly easy going person. I purchase from Kroger every weekend for over 20 years, never even considering shopping somewhere else, but these continuous delivery attitude/aptitude issues are making me rethink my loyalt decision. I think most people who hire shoppers are probably not able to shop for themselves for health reasons. I'd hate thinking about how they would treat a frail elderly person who has no other choice but to use this service & feels helpless when they have to deal with this type of poor customer service. Your delivery service a broken system Kroger & in no way reflects the service I received when i shop at your stores in person. Please fix this!