Don L.

I ordered from LuxeDecor back in August of 2021 knowing full well we were in a supply chain crunch. So, that wasn't a surprise that the ship dates kept being delayed. So, December comes around and I finally received ship dates for the 3 items I purchased. The item from Hooker delivered without issues, the items from Bernhardt were a nightmare. They shipped someone else's furniture to me after the carrier sat on the pickup for 2 weeks. Another month of my constant intervention, they finally delivered the last remaining pieces, but again this was two months after they said it was ready. I fault Bernhardt with this issue, their warehouse team was at fault. However, some things to note about LuxeDecor, please expect to do your own logistics and delivery scheduling. Reach out to the carrier on the tracking, do not wait for them to call. My interactions were LuxeDecor were cordial and again, I don't fault them for the delivery issue, but as far as any support after an order ships or with resolving delivery issues, don't expect them to act on your behalf. You'll need to pull up your bootstraps and intervene directly.