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These curlers had a flaw in the snap on each one. If you sleep in them, as advertised, your hair wraps around each snap and has to be CUT or PULLED OUT! When I contacted Kitsch, I was sent the link for the returns. Tried 3 different FedEx locations to drop off return and the QR code did not work. Again I contacted customer support and was sent the link for returns, which obviously doesn't work. Bad customer service! Terrible product!
Tip for consumers:
Too many other options out there with good customer support to have to deal with this. I won’t be ordering again. You are taking your chances with this company. I’m sorry to say.
Products used:
Not my first purchase and I was a happy customer until I got a badly flawed item. My disappointment is really the lack of customer service especially when I’m supporting a woman owned small business and paying extra to help them grow. I feel they were given ample opportunity to, at the very least offer me free shipping on my next order, make me a happy customer but all I got was another email with the return link - that didn’t work!
Hope I get the items quickly. Thanks!
Always see advertising on YouTube
Both items are new & cool
Donna A.'s review of Kitsch earned 2 Very Helpful votes
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