Donna M.

I ordered 2 items from RachelRoy.com and only received one of the items and the one I did receive was damaged. They sent out the missing item after I told them I no longer needed it so I waited to return the damaged item I received upon receiving the missing item. Both items where returned within the 14 day policy but due to a delay on shipping they arrived 3 days after the 14 days so I was issued a store credit. When I contacted customer yet again, I was almost in tears after the rep was so rude and simply refused to accommodate me at all. I will be contacting my cc company and issuing a charge back. Buyers beware of RachelRoy.com. No wonder this horrible company is going out of business!