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Donnicia R.

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1 Review by Donnicia

Rugs.com

  • Rugs.com

“They claim free returns. However you can't get ahold of them.”
6/3/20

I bought 2 rugs from Rugs.com. I wanted to return and after 2 weeks and two phone calls that kept me on hold (first one over 20 minutes before I had to hang up and the next call 40min before I again had to hang up.) I tried email twice and they gave me a service code number that was it! All this for a return label that they should provide in the packaging. Neither of my rugs had one. I honestly think they make it so painful you end up keeping the rug. NEVER AGAIN! And the rugs are so so.

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