When I decided to use ADT security services I thought I was getting a good company. I sure was fooled right from the very beginning. The 1st service technician showed up only got part way into the service and told me he had to leave for a bigger job. That made me feel like I was not good enough. They sent another technician who completed the job. Problem is shortly after she left our home several monitors fell off windows and door. I called to ask for help since we where a new customer! Well the answering service said we would have to pay them to send out a new technician. I told them we're a new customer and they said it doesn't matter. So I tried to do my best with double sided tape. When my contract time was about over I called the complained to complain. A service manager or PR person was sent out to my house. I showed them there sloppy work and what I had been told. They said I received poor service and treatment and wanted to offer big discounts. Oh that was after their prices more then doubled during my contract time. Very, very poorly run and managed company!