TruGreen

I signed up and paid for a full year of TruGreen lawn care services, hoping for a weed-free lawn. However, despite multiple complaints and concerns raised, the weeds are not only still thriving, but have spread uncontrollably throughout the yard and looks worse than when i started the service! To make matters worse, they now claim that I have to sign up for another year for them to address the issue. Unacceptable service and lack of accountability. Avoid this company if you want results and value for your money.

We have been using TruGreen since June 2019 and we can already see a lot of improvement in our yard. They have good Service men with great knowledge about lawn care. Jacksonville, Fl

My lawn has been the envy of my neighbor's, I hired TruGreen to keep it that way. I now have weeds throughout, brown patch and who knows what else.
You can't reach customer service, they want you to live chat and then respond with nothing that has to do with your concern. I am beyond dissatisfied and angry.
It's photo is before and 2nd photo is after services began.

This company is a true representation of how every horrible company should run itself. Rude customer service, incompetent lawn workers and managers with false promises. STAY AWAY!

We used there service over a year ago. The company never showed up half the time they where scheduled. Plus the service technician never followed instructions about our fenced in yard. So We canceled the service with specific instructions not to call us or bother us again. Now one year later the company is bombarding my phone and my wife's cellphone constantly! When I call back the guy that answers rudely hangs up on me without saying much. I guess they don't realize caller ID has their number.

The guys treat the grass then there are yellow dead patches all over! They will kill your lawn for real! One season our entire front yard was dead from their treatment. They do a bad job, trust me! And when it comes to scheduling, constant mix-ups. Just a poorly run company.

Trugreen called to sell a year of lawn service. I didn't want lawn service but I did have 3 patches of English Ivy that I wanted killed. The guy was oh sure we can we can do that. Well they didn't a I called every other time I had service to remind them they were supposed to kill the ivy don't spray the yard! Now they want me to pay again and there's no way I will ever believe them again and I want a refund because your service stinks!

I've had trugreen trushield and mosquito service for a 2 months now. I bought their 4 month prepaid service.
First, I have to call them back on a weekly/bi-weekly basis because the ants and mosquitos keep coming back.
Everytime they come, it's a different person, if I'm not home, they don't come in the backyard eventing I leave the gate unlocked and cracked open.
Ok, I try to be home when they come and each time, walk the new guy through my property and instruct them NOT to spray my flowers because I have slot of beds, burglar and hummingbirds.
This week, a new guy shows up, same exercise. Walked him through my backyard, which is big, I have a 16,000 sq. Ft. Lot.
This time, I had to do some stuff inside so I didn't watch everything he did.
Next day, I noticed all of my flowers wilting, within 3 days, ALL of my flowers were gone... wilted away, some of my plants look like their not going to make it as well. I had beautiful Periwinkles, Black eyed Susan's, roses, flowing succulents, Daffodils, lily's, masonic, just to name a few, even my 30 year old beaugonvilla blooms are dead.
I'm beyond upset, I called in and was told a manager would come out within 24 hours, nothing, I called back, after the third time calling, a customer service representative called me and naively advised me of lying... said, "we did 80 homes this week and no one else said we killed their flowers"...
That really upset me, then, she said they would send a manager out within a week...
Anyway, that's where I am, I decided I needed to water my plants down, but the damage is done.
I'm going to cancel my service, ask for a refund of the unused services and tell the world about my experience. Not sure what I can do other than never letting these knuckle needs in my yard again.
Don't trust them, don't use them!
I'll update my review as I go through the rest of this process.

Zyqwi just did an application on my entire yard. I was watching from inside and felt like it waws me out there. He did the work carefully and didn't miss any spots. He left signs in the yard and he handed me the paperwork when finished. He reminded me to water the chemical in if I had a means to do so.
Awesome work by Zyqwi. We appreciate TruGreen. Thanks, Brad W.

Whatever you do, do not give these monsters your phone number. I reached out for a free quote, but our budget changed shortly after. I politely explained this to the first rep I spoke with on the phone, and asked to be removed from their call list. Its been over a week and they continue to call 3-5x a day from different numbers, and also send multiple text messages from different numbers. I keep blocking them, but they continue. I just got off the phone with them and the prick had the audacity to ask me to be patient since it takes 30 days for their system to remove people. Yet they start calling within minutes of adding you? This is no way to treat potential customers. I will NEVER use their service.

Every incoming call in the call history photo is from Tru green over the span of just 2 days.

WARNING: DO NOT USE THEM! THEY SHOULD CHANGE THEIR NAME TO "TRUDEAD"

Worst customer service I have ever experienced. They have killed my grass and shrubs. When you try calling them you can never get through to a manager or anyone that can help you. They should be responsible for replanting new grass and shrubs since they seem to destroy your yard instead of making it better.

Terrible customer service- No local support- Interested in taking your business- very little done to maintain your business-do not use!

My yard use to be bright, fresh, and alive. Family get togethers with friends and family. That's until true green came along. During dry June and July weather. They kept over spraying weed killer applications instead of delicately caring for her during stress. I have made a terrible mistake. Two years of give them a chance to care for the environment and they dropped a bomb on it. Hiroshima"d my baby. Truly a nightmare of a company with endless calls for additional treatments and management did everything to disregard my complaints. They where intrusive beyond believe and could not connect the piece. No coordination between team members. One hand didn't know what the other was doing. Don't get yourself involved. It's like a cat you feed and never goes away.

Yellow patches (fertilizer burn) and weeds everywhere and I have been paying for their atrocious service for more than a year. TruGreen is the worst and most unprofessional company I have ever dealt with.

This is so far the worst company ever about lawn care. After four applications my yard is still full of huge weeds and the used something that burned and killed a huge proportion of my good grass. Terrible!

I can not describe better than, the worse service and the big scam that I had the displeasure to hire. My bad because I never read here before.
I can tell they are good in one thing, that is sell and promise things that they will never do!

To start explaining, big scam because I called to ask about services and prices so:
I talked with Megan over the phone, she promised 10 lawn services + 4 pest control + 6 trees and scrubs services in a year for $ 947.39 paid in one time and I asked SEVERAL times what is the price if I pay monthly and ask for a SMS or E-mail with all the quote.
She told that she will send the guy for the first application for free but she need my credit cart to send this "test", so I gave the card.
After this she "accidentally" charge my card in full when she was trying to check the prices to pay monthly, so this is the beginning, she said sorry and that she can refund but to try this "test" and if I don't like they will refund.

Ok, trying to don't be a bad person I accept, they came the following week, 3 days before the day that I'm writing this.
Now we can start explain why the worse service, I have cameras all over the house so I checked that the guy took less than 5 minutes to spray, did partial spray in the back and "forgot" the other side of my house.
So I called the supervisor, and ask for a cancelation in total.

Today, I looked at my credit card and they refund me charging $ 90.00 for the visit of 5 minutes for a terrible job, terrible because I remove all the weed yesterday, in the area that he did the job in less than 2 minutes, by hand that the "water" that they applied just help the weed grow faster.

I'm writing this because I hang out the phone with them again explain what happened and they said that they will refund half of the service, because they did half of my house.
This is unbelievable, as a service provider that I am, I can't understand how such a company is still in the market, they really have a very good marketing!

Called Tru Green last year initial phone call said there is nothing they can do for my yard! I had only been in the house one year. So I thought that was it. The next week I got a call from Tru Green in Puyallup Washington. I even went to their office the next day. I asked them to come take a look at my yard see what they can do. Gentleman said all yeah we looked at the aerial photos we should be able to help you out. They would over seed my yard and fertilize it. The yard was fertilized twice before they came out to over seed. When they came out to oversee they told me that I need to replace my yard then they'll come out and over seed. I was upset. Then they sent a gentleman out to explain that there was too much thatch on the yard he also stated it will make a note to bring out extra seed. So I had to get a Thatcher and thatch out the yard. When they came out they did not have extra seed. They told me in 30 days if I have their spots to call them and they will send somebody out. In 30 days I called. Next person you can't came out knew nothing about over seeding. Every person that Tru Green sent out basically gave me lips different stories criticize me for not taking care of my yard. When they told me originally it was a spray they just started putting down dry fertilizer. Yard look like crap called them to do it again they came out yard looked worse. Cancel the service with them. Last week I got an e-mail wanting me to renew my contract with Tru Green. I sent them an e-mail back telling them what I've written above and not to contact me in any way. So what do I get in the mail advertisement from Tru Green directed to me. I guess these people don't care about the environment. It's cheaper and less headaches for me to fertilize my own yard. Use Tru Green at your own risk.

TruGreen is a rip off. They won't make an appointment with you because they don't want to alert you as to when they are coming so they can claim they treated your yard even when they didn't. In my case, they came and stayed for 6 minutes. They left no signs they had been on the premises. No yard sign. No note on the door. When I looked at my camera I saw the person had stayed just 6 minutes and had not sprayed for weeds and had not even treated the entire front yard. He did not treat the backyard at all because it was locked behind a gate and I had no idea he was coming that day or had even been there at all.

The next visit I was actually there and i saw the TruGreen employee treat my front yard then close the back gate without stepping foot in the backyard. Then he left! I would not recommend this company at all! They are complete tricksters. If you don't have cameras it will be difficult to prove that you are paying them for nothing and your yard will continue to look the same way it always has. DON'T DO IT!

After canceling my service 11 months ago, they showed up without advance notice and charged me. They refused to waive the fee because at the time I canceled, they still owed me two treatments I had already paid for, apparently negating the cancelation in their system. I was never contacted about the subscription being automatically renewed despite my cancellation. Then, after the first person I talked to confirmed he saw the cancellation in my account, the supervisor lied and said there wasn't a note about it. Infuriating.

Oh, and the reason I canceled almost a year ago is because their mosquito treatment service DOES NOT WORK. Do not use TruGreen. Terrible product and even worse customer service.

Company was hot and heavy getting our business; the first two applications were fine, but it went downhill from there. Steve, the rep who sold the service, asked that we pay all applications up front, which we did. Several times we had to call for return service about weeds that were not addressed, and when we found bugs, we were told that we were wrong--no bugs. Yes, there were bugs. We reached out for help and tried the suggestions provided, doing what we could to effect better results. When the lawn continued deteriorating, we asked for our money back. Steve went into defensive mode indicating that he didn't have authority to refund applications already made. The corporate office didn't return our calls. Our lawn has never looked worse. We are getting a refund on apps not yet applied, but we've spent money on weed and bug killers. In addition, we are in the process of prepping for reseeding, including renting a thatcher to remove all the dead grass and purchasing grass seed, compost, and fertilizer. Needless to say, we are disappointed with TruGreen.

Absolutely terrible. Weeds all over my property. More than when they started. Promised to come back to treat again. Took weeks before they came back and still have weeds. All they do is make false promises. Don't make the mistake I did!
Would never use again an

This is the 2nd time now that a tech was out to my property and did not spray my yard. I have cameras covering my entire property and watched each and every one of them to confirm before writing a review. He was there a total of 7 minutes for 3/4 of an acre. That time included him pulling up as soon as the camera picked up until he left. He did not spray my front yard at all (this is the modt important spot) and never walked on the right side of my property.
I totally understand that the company has little control on the tech integrity while performing a service but a phone call back from a supervisor or manager would have been helpful. Needless to say i canceled my service and customer service did not care or even attempt to try to keep me on board.
Please read these reviews as they are very true. Hope this helps.

Fraudulent service and billing. Coming and charging hundreds even after phone AND email cancellation of service. Even coming weekly@$120-150 each! Beware! First off, I had prepaid for a year my moms house, and my house. Never once did I see improvement in the weeds or ants; in-fact, the ants got worse! Fast forward to a few months ago. I get notice it's my last service (thankfully since I prepaid a year and will never do that again with any company). I talk to a rep on the phone and confirm cancelled. After about a week, both houses get serviced (they never had that type of frequency before as it was monthly). I call and email pretty frustrated about cancelling because this service I didn't even want is over $150! (I prepaid $800 for the whole year!). After confirming cancelled, another service weeks later! Now, I have BBB involved... then, a few weeks later, guess what, I get service today and another $150 bill! Please do yourself a favor. Do NOT use this company. They will create tons of fake debt, which lord knows what they're planning to do. I am submitting complaints now to the attorney general, and the Florida and Pinellas DBPR licensing board.