Doris D.

Absolutely terrible. Didn't come when first booked, so I had to rebook. Delivery was promised no later than today. No delivery. Tracking stopped two days after the parcel was collected from me (two weeks ago) and hasn't been updated since. Every time I've tried to contact via their Twitter messaging, I just get a variety of people telling me that I should have checked their 'service update' (actually not updated for more than two years) that the country I was sending to was 'infrequent dispatch' because of Covid (!) and could be six weeks before it was sent. No one has responded to my specific question about why I was told a delivery date if they had no intention of honouring that. Nor has anyone answered my question about where exactly my parcel is. Clearly one those companies that genuinely doesn't have any business ethics at all and doesn't give a crap about their customers.

Thought I'd give another update as I had an email from Keen and Social today letting me know that the Londoner Hoodie was now available in green and I can't believe this company is still advertising this product. My response is below. I encourage others to share just how bad this company is!

"Thank you for letting me know this item is now available in a shade of sludge. Having had the misfortune of buying it in black already, I think Id appreciate the green as a form of camouflage so that as few people as possible would see me in this horrible garment. This product takes five weeks to ship from China not from the USA is poor quality, mis-sized and nothing like described. As a US company arent you in breach of the law by not including a fibre content label in the item? Certainly you are breaking an ethical code by inviting people to leave reviews on your website but only publishing the positive ones (probably written by your members of staff) and refusing to make public the many low-star reviews you undoubtedly get, such as the one I tried to post. I hope the relevant authorities are alerted to these transgressions and the other poor business practices you have demonstrated, and that they make an example of you as a warning to other companies advertising on social media with the aim of ripping off people who can ill afford it.

Please remove me from your mailing list. I would not in a million years buy from you again."