Dorothy B.

I booked a 3 night stay at RIU in aruba. I stayed at divi divi 5 nights before RIU. Before arriving at RIU I noticed my reservation was reserved for only one person. I immediately called. I was told I cannot change the reservation to two people Because it was through Booking.com. I spoke with them via text for 3 days. They said RIU would not respond and they couldn't fix it. Called RIU back. They said they could not do anything. I would be charged a walk in fee when I arrived on Saturday. The girl was very rude. When asked for a manager she said she was as good as a manager. Said she didn't believe RIU didn't respond. When to RIU. Told the same thing. This place is horrible trying to charge me a walk in rate on Saturday. Scam. Do not stay there. Booking.com finally fixed the problem