nin d.

I have used the service for many transactions but recently this has become a pattern. It has been almost a month and they are still holding my money hostage. Not everyone has a hundred dollars just laying around. I made the transaction almost 1 month ago now. I had to reach out to them multiple times via phone to speak to their customer service team. They all repeated the same script back to me on the phone and on emails, including the supervisor. I told them that when they have "technical difficulties" they should at the very least CONTACT the customer, it should never have been me contacting them first. Appalling service all round.