D T.

Daughter purchased one via their on-line service and was charged twice for it. The charges were one week apart. We called the companies *******327 and after being on hold for a stupid amount of time - we were told by the phone rep that we were wrong about the charge and that they did not take the funds twice. He wouldn't even look into it and said we had to take it up with Visa. The kicker is that the charge was to different amounts due to the US to CDN exchange rates same USD amount - so this shows it was clearly charged twice - plus there is the fact that the Visa shows the $$$ being paid out. Suspect this maybe the norm for this company just by the reps conduct... Stay away from this company...

Just a last update - filter arrived.
So just one last note that makes one shake their head.
Amazon e-mailed - "you'll be happy to know that your package has 'been' shipped and see your tracking number"
Yup item was shipped - 42 hours after the e-mail saying it had 'been' shipped!
What a joke...
Use Amazon at your own risk and know that they care squat about customer service...

""Customers should anticipate delays as important safety measures, including physical distancing, means it takes longer to process heavy parcel volumes. Please track your item. Our call centres have no further information.""
This is what you will find on the C-Post Tracking page - milking the C-19 issue.
Canada Post isn't alone in doing this but the Corporation is sure taking full advantage.
Like many C-Post now has the luxury of working with a lot less costs as a result of less staffing levels - plus they get to reduce service and say "oh it's C-19" - yet C-Post still has the same rates being charged for the reduced service and cash in hiding behind C-19. If it used to take 3 days it now takes 2 weeks for the same monies paid - and you get 'well it's C-19' if you call them on it.
Canada Post has had plenty of time to work around the C-19 issue and have a system in place to maintain service - but why would they when they have C-19 the hide behind & profit more while customers get less...

Red flags go up when an auto parts supplier isn't interested in customer service just sales. Customer service is the backbone of an auto parts business. These guys likely won't be around long...