Dwayne L.

I recently ordered an over-the-shoulder bag as a Christmas gift and was so excited that I expedited the delivery and paid extra for it. However, upon arrival, I was disappointed to find that the bag was smaller than expected. I then ordered the correct size and requested a return for the smaller one. The process of obtaining a return label from Herchel was frustrating as they made me go through many hoops. To my dismay, I was informed that I would have to pay for the return out of my own pocket. I asked for a way to return the bag without incurring additional expenses, but was told that I could email *******@herschel.com and they would help me with the shipping fee. I did as instructed and sent an email to their customer service, but was informed that they were short-handed and would get back to me promptly. I waited and sent two more follow-up emails, but never received a reply. Now, 60 days later, I am unable to return the bag. This experience has been completely unacceptable and has left me feeling heated. I no longer trust Herchel and will not be spending my hard-earned money with them again, despite the fact that they were once my favorite bag shop. I am left with a collection of three bags, including one that I cannot use.