Was told there would be a $4.95 fee to talk to a vet. My dog had a eye problem and they really asked if the dog was licking the wound. Then they sent me to a vet and all they said was eye drops, did not ask for pictures or any questions. Then I see my bank balance and they charged me an additional $34.95 for a monthly membership fee! This is a total scam, I disputed the charge with my bank. Also when I went into the chat to ask about this charge they said its our monthly membership fee and when I when I told them there was not indication I had to also pay a monthly fee, they greyed out the chat box so I could not longer chat with them. If you go to their page they have great reviews, but when you try to leave a review from that page it does not allow you. DO NOT USE THIS SITE, IT IS A SCAM!