Just Ask

If I could give them zero Stars I would. They don't make it clear enough about the membership and just take your money and keep it for one simple question. I was a so-called member for less than 5 minutes I asked one question and they took my money. If I knew clearly that it was $25 to be a member I would have never did it. That is robbery as extent they need to be more clear on the charges and membership fees. I really need my money back and they won't give it to me for asking one question within 5 minutes.

What a racket. Fraudulent and should be illegal. They post the fee as a refundable $5 but you're actually signing up for a membership that's a monthly $35-$45. Then they won't process a refund because when you entered your credit card you "accepted their offer." Most services will refund you if you're not pleased or not interested in the service. Not them. That's how they make their money. Applause for a scheme well executed. PS - the answer to the question I asked was a one liner which was found on google.

They are really scammers, say 5$ then charges 35$
Asked a question about antibiotics for my sick cat. You'd think I asked for Crack,, was traveling and moving and didn't have a vet yet. They seem to keep implying I didn't understand the law on antibiotics ( for a cat) also said that all they do is suggest what you should do… like if ya need to take the cat to the ER or if it can wait til office hours. Well, yea… I can tell that all by myself. A nightmare making them return the 30$ fee…

I thought it was a one time thing of 2.00. Then i am charged 47.00 Not only this, but a reoccurring payment came out. Interesting, as i do not recall signing up for monthly payments of 47.00. In addition, the advice is remedial at best. Research yourself; save your money folks. They gave me very bad direction on how to care for my cat. Look up independent sources. There are many knowledgeable people that do want to share their knowledge. Takes a bit of time; but worth doing your own research. Cheers, Nicole.

They were suppose to just charged me $1, but I reviewed my online state that evening, that had charged me $55, and $39. I called them and the tried to tell me that I had signed up for their deluxe and and another service.The reality of what they did was texted me a form to send to Yahoo addressthhe issues I was having. What a joke. Stay away from these people they didn't provide really anything and threw a bunch of charges on my card.

It doesnt give you answers just generic responses which are NO HELP and then even when you cancel immediately they take your 1 Euro (which is how it is advertised) and then even with assurances that they will take no more they took another 45 Euro from my account. HOW are they able to keep operating and scamming with FALSE advertising? Where is the watchdog?

A fake UPS tracking pop up appears and states you have a pkg being held in a distribution hub. They then offer help to locate it. You're then directed to the "Just Ask" IT Professionals page to chat. After I inform them (after chatting w/them) that they are a POS scamming operation in India, they reacted w/anger. I then come to find out through my banks Fraud Dept, they charged me $46 without permission. People need to beware of this scam! Thank God my bank's Fraud Dept calls me immediately if they notice unusual charges. I'm giving them 1/2 star at best!

Services terrible, they keep continuously charging your credit card. Even though you didn't get no service from them, bad business.

Called to ask a question agreed to pay $1. The question was not answered. Never informed that it would automatically give me a membership which cost $45 a month unless request cancellation. I cannot dispute this $45 charge the way the legal terms are stated. Which not being informed of the membership they automatically issued the membership without my consent. But the wording on the email showing the other unapproved membership is stated in terms you can not legally dispute. SCAM SCAM SCAM SCAM SCAM

Very misleading and sneaky. They make it seem like you are only being charged $2 for the service when in reality they are also signing you up for a membership then charge your card every month! Beware! And they refuse to issue a refund!

Just asked scammed money from an 80.00 year old lady! Within 24 hours, she specified that she did not want a membership. Just ask told her that it would be a refundable 5 dollar. They charged her 48.00, and cancelled her membership. WOULD NIT REFUND HER FIXED INCOME GROCERY MONEY!
What kind of evil does this? Why isn't the government shutting this kind of predator down!

If anyone out there is thinking of using 'AskADoctor. JustAnswer, you must be careful to get the correct site and NOT the scammers!

We are both well into our 70s. My wife slipped over and I called 101 as directed as she had hurt her leg. Not seriously I may add but needed to know what to do. Although we did not know it then someone had obviously intercepted the call as we were asked for £5.00 to continue! Something we were informed afterwards that the N. H. S. Would never do!

My wife duly (maybe a little stupidly) paid this on her card and was then informed by a 'robot' to press the 'Ask a Doctor' button and would cost another £38.00. To continue.
At this stage the old alarm bells began to ring and we opted out of the site.
Now up to date (25 August) looking on our account we found two lots of £38.00 had been taken out of our account!
Obviously professional scammers as they even had the cheek to leave their details on the bank account.
This has now been dealt with and payments have been stopped.
To mention, if anyone gets sent to this site asking for 'money for advice' log out immediately or YOU WILL BE SCAMMED.

If I could give less than 1, I would! Worst experience ever! They told me there would be a $5 charge & I wake up this morning to a $30 charge! The 1st rep said she wouldn't help me as I was told about the $30 (I wasnt). Would not get me a supervisor- kept talking over me then hung up on me! The 2nd rep was no better - said I authorized it and no refund! He did say he would send it to their escalation team & I'd get an answer in 24-48 hours! They also lost my phone number. NEVER DO BUSINESS WITH THEM - SCAM

Just ask employee swearing littering and parking on private property not in connection with just ask

They scam people with their membership fee, and has no spealist to assist you. I only saw $2 charges for question on their website, but they deducted $68 on my card. I called to complain after few hours, but they said there is no refund. MOTHER$#*!ERS!

I called with an emergency with my conyure. I am still waiting for help 6 hours later. Please don't expect help from these folks.

Rubbish, 7 day free trial will cost you £35 because they change the trial time when you sign up. Misleading and scamming

Asked a question. Said they were going to charge 5$. Looked at the credit card statement and they charged 35$. Don't waste your money. In the receipt they sent they said they were charging 35 for a member ship, never said that once in payment process. Also the advice they gave was useless. Just go ask your doctor for free.

Read your payment agreement very carefully.
Although I canceled immediately after I realized the monthly cost I was still charged 44.00 for nothing.

This was a complete rip off! I was led to believe I was paying only $2.00. Ended up costing me $132.00. Don't do it

Thought I was on a Google assistant asking for help and got a bill for $68! And the unsubscribe does not remove you from their misrepresentative monthly billing that I didn't even know I had. You must call and they are unapologetic about the billing deception.

I thought ri they were legitimate and good. Got advice, not bad. Was told could cancel after I cancelled and was billed 3 days later for $28 rip off

They don't make their fees clear. They make it seem like a $5 fee, but it is $5 to join plus $60 for a one month membership. Very slimy tactics.

This Is one of the worst possible websites to actually get advice. I was asking a very specific question and not once but twice got the same answer for two different questions neither of which actually answered my questions. I could look it up on Google and it would be 100% the same. They also bait and switch you. They tell you it's $5 which is refundable and then once you put your card information and they charge you $46 a month. I called and said I would like to cancel immediately because that is not what I was told or had any privy information to, once ajedthey refused comment. Once I said that I needed to talk to a superior they said there was none and hung up. When the actual site texted me it said you will have an answer in a few minutes l,I didn't get one until 24 hours later. And then it was a very generic answer like I said and they could not and would not actually answer my question so at the end of the day if you use this site be aware that they are scamming you in every way possible.