Eddie M.

I got introduced to captial365.fm through a friend. My friend and I both had some crypto currency just sitting in our respective wallets doing nothing. My friend came across an advert that was very tempting. 365 would play his crypto and return a profit. My friend used to get a weekly update about how things were going and he was happy. I thought it a good idea so I asked him to pass on my number.
An account manager from Capital365.fm phoned me, and talked me through the process. I transfer my crypto to their account, and he would take it from there. I was very pleased, as I really didn't know what to do with it.
Initially, it made money, with weekly updates and then, having grown in confidence with this account manager, when he called me to say crypto was about to bottom out, but the silly season with shares was about to begin and I should perhaps invest more money, in this case increase my investment to £10,000 to upgrade to a managed account and let him buy and sell stocks for me. Well, it seemed like a good idea.
He also told me that he had put in £5000 of his own money in, so it gave me an extra sense of confidence in this new endeavor. About 3 weeks later, he stopped trading and after two weeks of no updates, I spoke to him on his WhatsApp number and he told me that the stock exchange was all over the place and he couldn't get the right price on the shares, and my best option was to cash out. To do this, I needed to pay the brokerage fee and also the House fees. The problem was, I couldn't pay these fees, some £2003, from the money we made, but had to pay them from my personal resources. I was also told that all accounts that were not trading would pay a 7.5% monthly fee on balances in the account. It did strike me as rather odd, but he was most insistent, and said it was all in the terms and conditions of the company. He also said that he had been told by his manager that he should not have paid the £5000 into my account, and that as the customer must never lose, that money was mine. Well, I paid. To be honest, I had started to feel uneasy about the situation, but by now the account stood at approximately £*******, some £6000 profit, after I paid the fees.
He said it took 2 working days to clear the funds and to liquidate the account. Cash out day finally arrived, and under his supervision, I made the withdrawal. I was very nervous of withdrawing all the money in one transaction, but he was most reassuring, telling me it was very safe, and to avoid extra fees, this was the best thing to do. The money would be in my account in 30 minutes to 2 hours. We did the transfer, £******* or so. 3 hours passed and nothing. I called him and said that I had not received anything. I was told it must be because there were so many trades going on that things were taking longer, but he would send them an email. Sure enough, I received an email from Blockchain, with subtlety poor grammar (similar to how my account manager writes) informing me that 'we see that there is a transaction pending on our side' it said and telling me that it could take up to 2 working days. ( I later sent a copy to Blockchain and they confirmed the email was not from them as it had an outlook extension and not a blockchain.com extension). Still nothing had happened after the two days. When I spoke to my account manager, his first thought was am I sure I gave the correct details, and then he said 'well once we pay it into the blockchain it stops being our responsibility'. His stance changed gradually getting more defensive and distancing themselves from the matter, telling me "well you had the email saying your withdrawal was completed successfully, didn't you?
At this point, I published a bad review, pretty much like this one. He was very angry, and instead of helping me trace the money, as any decent above board company would do, sent me reviews about the company that holds my crypto wallet, and how they lose peoples money all the time.
365 also contacted Trustpilot and asked that any amount of money was taken out of the review, and the name blockchain be removed and any identifying names of people who scammed me be removed.
I eventually got onto 365's customer service. I emailed them and their customer service manager was obfuscatory at best, I later realised. He almost, but not quite answered my questions. I asked for the txhash/id for my transaction. This is the unique number that identifies the payment on the blockchain, and I got something back from them, but it contained more than 550 pages and 2776 transactions, and no real way to tell mine, as it was not ordered by wallet address but in a more obscure way. Again, any decent company would give you the exact information you asked for, the exact position on the blockchain of your transaction, in order that you can see your transaction. Not so with Capital365.fm. I pulled my original review on Trustpilot, as I believed, at the time, that perhaps he was trying to help, and I thought it unreasonable of me to leave such a poor review when customer service was trying to help me, and did not want to disadvantage their company. I later realised that it was going nowhere, their customer services manager just kept asking questions that were not really relevant, and trying to sow doubt in my mind about what the problems were and other scenarios that were not the fault of 365. I also kept being told that well, it is just unfortunate that this had happened. I eventually managed to interrogate the 550 document and my transaction was not on there. Customer services are no longer answering my emails. I have been scammed.
I still have over £1165 "invested" if you can call it that, in 365. I tried to withdraw from them, but, even though I paid the fees to withdraw all but £100 from them, I was prevented from doing so, as there are fees to pay on the withdrawal. They even said that the account manager Liam Martin had not charged for his management fees, and they needed to make a retrospective decision as to weather to charge me them!
I now realise that it has been a very smooth scam. The £5000 he 'paid in' was just there to bump up the fees I had to pay to get the money released.
Please, take your money elsewhere, you are on to a sure loser with this company.