Ned L.’s Reviews of Kitchen Stuff Plus & more

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Kitchen Stuff Plus

Home Appliances

“Lousy...Don't buy from this store!”

12/25/23

• Updated review

In July 2021, my wife placed an order for goods from KITCHEN STUFF PLUS online store. Delivery was supposed to be free and by CANADAPOST and to our front door. When the package had not arrived on the date promised, I went to our mailbox, which is inside the lobby of our apartment building, and found a CANADA POST "delivery notice", which said we had to pick up our package at a SHOPPERS DRUG MART the next business day. We were home all day. Kitchen Stuff plus should hire a better delivery service. I had to hire a cab $100 to get my stuff...some free delivery... No compensation offered...by KITCHEN STUFF PLUS or CANADA POST...

Tip for consumers:
Don't buy from this store

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goods

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“Don't buy there...”

8/27/23

• Previous review

My wife ordered the goods from Kitchenstuffplus Online.

We were told that delivery would be free to our address
XXXX XXXX XXXX Toronto

We also gave them our cell phone number XXX XXX XXXX

On 27th July we received in our mail box a "Delivery Notice", stating that we had to pick up the order from SHOPPERS DRUG MART.

I point out that we are both seniors, and we ordered the goods because we were told the goods would be delivered to us at our home. We were not told that we would not get delivery to our home, but would have to pick the goods up ourselves from SHOPPERS DRUG MART.

I followed the tracking advice and was unable to understand why Canada Post did not deliver the goods to our door, like other deliveries we get. We were home all the time.

On receipt of the "Delivery Notice', on 27th July, I phoned
*******107 and I was told I would have to collect the goods myself from SHOPPERS DRUG MART, and the lady I spoke to said she did not know why Canada Post did not deliver to us, but delivered to SHOPPERS DRUG MART.

I point out that my wife is disabled and I am 85 years old.

I had to hire a Taxi to get to SHOPPERS DRUG MART to collect the goods, which were in a large package which was quite heavy. This SHOPPERS DRUG MART does not have trolleys.
I had to get the Taxi Driver to help me carry the large package from SHOPPERS DRUG MART lower level floor to the ground floor level using the elevator there and then into the cab. The taxi driver drove me home and again had to help me carry the package into the elevator and to the front door of our apartment.

I had to give the taxi driver $100 for his time and effort.

I cannot understand why you use CANADA POST. We get deliveries from AMAZON, FEDEX, PUROLATOR etc to our door without problems.

My wife and I have been customers the DUFFERIN branch for many years. We ordered online because the store told us they were out of stock of the goods we wanted, and that we needed to order online.

We received no compensated for the additional expense we had, and for the time and aggravation, despite my phone calls to Kitchen stuff and my emails to them...
My advice..."Don't order or buy from KitchenStuff Plus..."