Support service will only verify that a server-side account exists, but there is no assistance with WordPress which is part of the package I purchased. The support Tech I talked to kept trying to sell me another development package which was over a hundred a month. If you are going to provide web hosting and 24/7 support, you need to be more specific on just you can do in so far as support. I have a domain name but cannot modify the site. Not good there for the low rating.