Effie K.

Up until recently, I was a satisfied customer of TVSN. However, for my most recent shopping experience, I am rating TVSN customer service and their finance department a one star - if I could give them a zero, I would.
Why - during their recent sale, I placed some orders of considerable value using the part payment option. Nothing unusual there. However these orders were cancelled without any immediate communication. And when eventually they did communicate 8 days after the initial order date, it was to say my credit card details were declined because I might have entered the number incorrectly. This communication asked that I contact customer service so I could reenter my details and continue to purchase the goods. This happens, we all make mistakes. So I was horrified to learn my orders were cancelled when I called 2 hours after receiving the communication. And I was more horrified to learn that my account was put on 'credit hold' (whatever that means!). The only explanation given at the time was that these purchases were of considerable value and they wanted to make sure that it was me who was purchasing these. If this was truly the case, then why did they not contact me on the day I placed the orders? But instead, cancelling my orders, releasing the goods back into the circulation and waiting for me to get in touch with them? (Do not the banks notify customers immediately if they notice suspicious activity in their accounts?) And why sent communication 8 days AFTER placing the order with the WRONG/INCORRECT information?
Since this day, I have been contacting TVSN customer care on a daily basis to try and redeem my account. I have provided all the necessary details they have asked for. 5 days later and still nothing!
Is it very difficult to look up a customer's account details and see what is going on? If they looked at mine, they would see that I have been a loyal customer since 2013. I have made thousands of dollars of purchases during this time, some of considerable value. And with these more costly items, if they did look at my payment history, they would see that all the part payments have been made well in advance of the due date.
The worst thing about this incident is that I have missed out on the purchases I wanted to make. And when you do try and explain this to their customer service, all I get is a mere 'I am sorry to hear about all this'. They have not offered any compensation of any type. This might have made my experience a little better.
Whatever happened to good old customer service and good old fashioned communications? It certainly is lacking from this company! I will await to see how long it will take someone in this company to rectify my account.