EILEEN S.

Ordered a sample of the skin cream for a nominal shipping charge. Received another package a few days ago, and found out that my charge card was charged $87.35 for an additional container of the face cream, which I never ordered! Went back to review the website, and nothing is said throughout the ordering process that you are signing up for a monthly shipment if you do not cancel before the 14th day of the trial! Hate being duped like that. Why is that not disclosed up front? Do not like doing business with companies like this. I will be more careful next time!

The company offers you a "free sample" for the cost of shipping. If you do not call them back before 14 days are done, you begin to get monthly shipments that cost $87.35 each! Tried to call and return the unopened shipment, and the woman was rather rude. She said it was disclosed on the order that it would send you product every month. I went back to the website, after I hung up on her, and could not find it on the order part of the website. It was at the very bottom of a disclosure page, and not conveniently located for consumers. I cancelled all future shipments from this outrageously priced cream.

I have done business with Dunn for many years. I brought my car in for inspection. It was failed because it needed these "required repairs" per the store: Ball joint $294, Rack and pinion $968.51, alignment $80.00, Brakes front - $309.98 and Brakes back - $309.98. In total, they had $2,388 worth of work they said needed to be done. I refused the work, even though the car did not pass inspection. I had two other garages look at the car, and was told the only thing needed was brakes and replacing a few bulbs. I had the work done elsewhere, and the car passed inspection without all the "required repairs." I think the people must be on some sort of commission incentive if they get the customer to do repairs which may, or may not be necessary. Not all women are gullible. I was not about to drop that much money without a second or third opinion. I will not go back there!

https://www.consumer.ftc.gov/articles/0020-shopping-online
Promised a refund because all items were returned. Website promises 3 - 5 days for refund. I have been waiting 5 months. I am complaining to the FTC at the link above. Maybe they have some sway to make them give me my money back.