Sent them an Organic Chemistry binder over 300 pages. No dog-eared pages, no writing, all pages intact. It was in good to excellent condition. Wish I had taken pictures. Original cost was $181. They offered under $19. After I shipped it I received an email that said the book, in there estimate, was in "rough condition." NOT TRUE. A biology binder was thrown away because it was not in perfect condition. But, Organic Chemistry was. They wanted $3.99 to return the binder or they would recycle it. I think they probably sold it for a goodly amount. Scammers, in my opinion. Learned that lesson. Never again