My dress arrived on the right date (about 3 weeks after I ordered) I was emailed all the way through as I had made a mistake with my measurements so they let me know and changed it for me! If I had any questions they were answered in a few hours! The tracking was good as well as it said exactly where my dress was and when it arrived it fitted perfectly and the material was very good as well! And they even included a necklace which I could wear with the dress! I would defonately highly recommend this website! Very very pleased