Elizabeth H.

I had cataract surgery on both eyes in January 2020. I had the OneShare Complete Crown plan, which is quite comprehensive with high monthly costs. I provided letters from my doctor explaining that the surgery was necessary; there was no pre-existing condition when I signed up with this health sharing service. Therefore, the first time they used this excuse to refuse full payment was debunked. Then, the second call I made (2 months later) the excuse I got was:" You have reached your out-of-pocket maximum." When I reminded them that the Lifetime program Maximum per member is $1,000,000, I was told "oh, there is a $20,000 limit per incident"... Excuse me? I demanded to know where in my plan booklet this "clause/limitation" exists. No response--just put on hold, and told "we are still reviewing your case". It has been over a year, and this has not been resolved. I have asked over and over again, and I will continue. DO NOT sign up with this ministry... they lack transparency and are certainly using every trick they can not to honour their commitment to "Christian" ethics.