Elizabeth H.

We just ordered a washer, with installation and disposal of the old one. Two guys showed up, saw that the dryer was connected to gas - we said we would disconnect, but one guy offered to do it for some cash; we shook hands and he said "We will be right back" -- and they left to get the washer (we assumed) but they never came back again. After about half an hour, we called BestBuy and suggested they just drop it off and we would take care of installation and they could credit us those fees. But no, they wanted to reschedule for next week. After we stayed home ALL day AND despite the fact that our delivery/installation window was still open and they could not have been far away. Unacceptable service, generally, but especially for someone who just dropped $1,000+. Cancelling my order as fast as I can.

Recently I ordered a $90 shear top with a cami underneath. During my second wearing, the back strap of the cami broke, the front sagged and suddenly I was exposed -- at a party for all to see. It was the most embarrassing wardrobe mishap.

I complained, asking for a full refund (I offered to mend the cami myself), and all I got was: "We apologize for the difficulties you experienced with the XXX."

Did they not read about my experience or did they deem my experience triple x-rated? After complaining about receiving what I assume was an insulting form letter (that offered no concessions other than no return shipping fees), I just got an explanation that it was a form letter. DUH.

I've been buying from Sundance for years. I love their stuff. Even if it is so very expensive, wear out quickly because they are usually made from very thin/fine/fragile fabrics, and they NEVER give you a break on shipping. Doesn't take much to lose a customer!