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Elizabeth L.

Ankeny IA

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About Me

I love writing good reviews. I only write less than flattering reviews when all other options are exhausted. I'm a frugal shopper. I do believe quality is worth the money, but I don't believe name brand always guarantees quality. I'm loyal to stores and brands that provide consistent quality and service.

1 Review by Elizabeth

Smile Direct Club

  • Smile Direct Club

“Poor customer service for aligners”
4/5/22

I'm happy overall with my tooth whitening kit. It works well and is exactly as advertised.
I've tried to get aligners. My first kit to get impressions wasn't good and needed to be redone. I've attempted to reorder the kit 4 times and it has never arrived despite the page saying my reorder is complete. I've put in a support ticket and received no reply. I've responded to emails asking why I haven't reordered and no one replied. I've sat on hold for 30 minutes and never got to talk to a human. I'm walking away at this point, quite content to have gotten out before I actually got aligners.

Products used:
Tooth whitening, aligners.

Service
Value
Shipping
Quality
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