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Don't waste your money! I bought the cotton face masks thinking it was such a nice steal, 3 masks for $12 but I never received my order. I thought I could trust this brand since I've bought from them before through Ulta, but obviously I was wrong. I recommend everyone to do their research before deciding to buy from this site. I messed up and did the research after ordering and it resulted in me wasting my money. When I went on their instagram I was surprised to find out I was not the only one having issues with receiving my order, this was surprising due to this site only having good reviews. In addition, the customer service is horrible. They are impossible to get in contact with, I tried contacting them via phone, email and insta DM about my order issue and I received no reply. If I ever decide to buy from Kitsch again which not very likely after this experience, I will only be buying it in stores. The way Kitsch organizes their shipment is a mess and if I were you I would save myself the headache.
Ella B.'s review of Kitsch earned a Very Helpful vote
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Hi Ella! Thank you so much for your feedback. We take your comments to heart, and we are working to do better and be better.
We are so sorry about the lack of responsiveness from our team, and for the delays in the shipping of your Cotton Face Masks. We know we let you down, and we truly apologize. Thank you for bringing this matter to our attention.
We’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can, answer any and all questions, and most of all, listen. Thank you for supporting us and giving us a chance. We don't take it for granted.