Ellen A.

I bought a MoB dress, ordering the dress size i have worn for 15 years. When it arrived Dec 21 it was too small, a lot too small. It was the holiday and also I was caring for a family member who had just had surgery, so I decided to wait until after Christmas to begin the return process. On Dec 28 I made my first inquiry about the return process. I saw on the website the following: If you receive your dresses and find it doesn't work, you may return the dress, and we will issue a full refund.
SURPRISE: The fine print however says that their return policy gives you only 7 days to return the item and you must go through Customer Service to have the return "approved" before sending it back.
Having not noticed the fine print initially, I spent the next 13 days trying to get information about how to return the dress and missed the narrow window to return it. They wanted me to send a photo showing that the dress didn't fit. They said their dresses run true to size so I must have ordered the wrong size. They said I would have to pay shipping and 35% tailoring/processing fee, and that I would be better off keeping the dress and they would credit me $100, less than half of what I paid. I still do not have resolution - Beware what you are getting into if you order from this online site.