Elliot R.

I found it impossible to withdraw my money safely. Firstly the minimum withdrawl limits and commission are too high (ETH minimum withdrawl is almost $400, commission $40 at the time of writing). After adding more money to hit this minimum I then had to provide my mobile number. The final straw was them asking for me to upload identity documents, something never required to invest. After reading other reviews of mistrust and money going missing, I decided the site was too untrustworthy to risk doing that. Support have made it clear they cannot help with this so my investment is stranded. I wouldn't recommend investing here as I wouldn't be confident your identity documents would be safe with this company.

As many reviews suggest the items are being imported from outside the UK. This can lead not only to long delays, but also region issues such as with the Galaxy watch I ordered which is locked to regions of South America. I'm attempting to resolve this with Samsung but the 2 week wait to get a product that I then have to get fixed so that it works as expected is not worth the cheaper price. Trust me.

Update: After talking to Samsung their recommendation was to send the product back. Info for doing this is on techinthebasket.com (add /returns to the address)
Important! Read the page on citizensadvice.org.uk about 14 day cooling off too. Was offered £10 for the £282.99 product at one point! Though this may have just been poor use of english in their email. They would not refund my postage unless I remove this review! If you want a cheap, semi-functional product (or one that you can fix if you have the technical skills) then this may be a good site for you as the product was at least in brand new condition.