I believe the rating shown is rigged the same way they conduct their shady business. This website is 1/2 star at best.
I just recently rented a car through their website and this is what happened;
1. You can't see the terms of your rental contract until after you pay the money for the car rental.
2. once they get a hold of your money then they send you this very unusual and unprofessional contract that aims only at extorting as much money as they can.
3. One of their rental terms is to deposit USD 2500 before you can rent the car, plus you have to pay three times the rent amount just for full coverage insurance. For example, you rent a car for $10/day, but you have to pay $20/day more for insurance.
4. Once you pay them the money. You can't get it back. You only get credit from their website, which is ridiculous, because their unprofessional practices are what caused you to cancel the service in the first place. Thus, you won't be using their credit, therefore you technically lost your money.
This is a shady business model, makes me rate them as the worst website I have ever used. I will never use their service again, ever.
Dear Ameen,
We appreciate your feedback and deeply regret any disappointment caused.
We would like to clarify that the terms and conditions, including information about the deposit, are available both during the booking process, specifically in the "Terms and Conditions" tab located beneath the vehicle information, as well as after the booking process in the voucher provided.
Please note that the information about our cancellation policy is clearly stated in the terms and conditions. When making a booking, you are required to read and agree to these terms and conditions.
Best regards,
EconomyBookings.com