The buying experience was very good for the following reasons:
1. Competitive rate
2. Simple interface
3. Reasonably quick delivery
There were a few points of dissatisfaction during usage though (in ascending order of irritation):
1. I was informed that this is going to be a multi-currency card but what I received was single currency (not a deal breaker for my last trip but wrong info nevertheless)
2. Some establishments did not accept the card and I had to pay in cash
3. I tried several ATMs in Canada and none of them were equipped to show me my balance. The option just wasn't there
4. I asked and was told I can reload using netbanking but after I received the card I found that reload requires filling up and signing a form and submitting it here in India. I can only do that if I prepare the application in advance and keep it with a friend to submit in case I need more money.
[Edited on Mar 16,2016]
5. When I had to encash the balance on the card after my trip, I had to go to their office to collect a cheque. (BTW, I had to compulsorily encash the balance when they changed their vendor from HDFC to a Tata entity.)
I do hope all these problems have been fixed now because I need to buy a forex card again.
Hello Mr. Emilio,
Thank you for your detailed feedback. We really appreciate your taking the time out to help us improve our service.
Since our motto is to make online Forex purchase as easy and seamless as possible, we make sure all documentation is taken care of at the time of Forex delivery itself.
This unfortunately was a one-off case because we had just migrated from our existing logistics vendor. Due to this change, additional paperwork was required to process reloads.
We apologise for the inconvenience caused and assure you of best services in the future.
Have a wonderful day ahead.
Thanks again!