When making a purchase, it was automatically canceled due to a system glitch removing my shipping address, therefore making the order not able to be filled. I emailed them and they quickly responded and fixed the issue by sending my address to the fulfillment center, where the order can be processed. Processing took about 3-4 days and shipping is said to only take 4 days, which I think is a fast amount of time. Overall, great experience because of customer service!