Emily D.

I get my direct deposit sent to Moneylion every pay cycle. I used their instacash feature and have never had a late payment. I recently got a credit builder loan, and this pay cycle, I paid my instacash loan off early. The app said I was again eligible for instacash, but when requested I got an error. When I asked the support chat why, it told me it was due to a "late credit builder loan payment" which is not due for another 2.5 weeks.
I called their support line, who told me that even though the chat provided me an explanation in writing, the reasoning as well as the app stating that I am eligible for $355 in instacash — was not only incorrect, but they could not provide me with a reason that I was no longer eligible at all.

I also had 13 fraudulent charges made on my Moneylion virtual card. So not only did an entire paycheck get taken in less than 24 hours due to fraud charges, but the ability to access instacash to have any money to use was also revoked, with support giving me ZERO information, and zero help.

Do not use this app. It may seem great, I thought it was too for a while. But being a loyal and on time paying customer gets you absolutely nothing and support does not care about you or your money at all!
Not only am I out an entire paycheck, but I also have zero support or even answers from the company that is supposed to be guarding my money.
Stay away from these guys.