Jennifer M.

To start off with, your stuck with their "service" for 5 years no matter what, Even if you purchase all your equipment. Second, their system is really expensive and does the same thing a ring camera system can do. Third, it doesn't work half the time, especially when I need it too and they will come trouble shoot then tell you it's your internet. Then, even if you purchase equipment from them you will have to pay them at least $150 for them to come install it. Lastly, they outsource everything, their billing department double charged me for 3 months and kept harassing me literally at least twice a day telling me I had to pay. On top of that their install guy installed my Google nest without hooking the conduct up and my heat stopped working in the dead of winter, did they care or offer to pay my $85.00 service call from the heating repair place? No. Do they care when you call and tell them how unsatisfied you are? No. They have a whole "cancelation department" that you will end up spending at least an hour on the phone with to end up being told you have to buy out your 5 year contract to cancel. That's why they record you agreeing to everything in the beginning because so many people want out of the horrible company. I have seen this system in the worst neighborhood where people can't even afford their food but are stuck with Vivint cause they are trapped in their contact. TAKE WARNING DONT BUY VIVINT! ITS NOT THE BEST OUT THERE.