Erica F.

I walked in to pick up an online order. Let me remind you I never ordered here as it's for a gift. I walked in and I stood there waiting for the cashier to stop ringing up the customer. There was a line but I didn't think me asking a question would make this a problem. I simple waited till she was done with them and asked where do I pick up a pick up order? She looked at me with the rudest fact and said um you can get in the back of the line. And rolled her eyes at me. I felt completely embarrassed because there were so many people looking at me like I was stupid. I then finally get through the line just for them to tell me they canceled the order because they no longer have it in stock. But online it says they had 5. So not only did I get treated like I was dumb I got to drive 20 miles for them to tell me they just canceled it. I placed my order at 2 am the night before. There was plenty of time for them to cancel it so I could get a email…! This store might need some help.

I ordered my shoes and they were the wrong ones. So I had to send those back I kept calling to figure out when they would be delivered since it has been 3 months. They didn't have anything in the system on sending me my shoes everytime I called, then finally they sent them out 4 months later! And it's the wrong size! So I told them I'm done I just want my money back. They told me no that it's past the warranty time to do that! Hahah do they took 4 months to get my shoes to me and tell me I can't have my money back cuz the warranty is over that they did. And I still don't even have the correct size!