Erika H.

Update: After 1.5 months of no refund from Dermstore, despite three attempts to get a refund from Dermstore itself, I opened a dispute with them on Paypal. Almost two weeks later, Dermstore issued a refund. I don't think they would have if it hadn't been for Paypal contacting them.

Original review:
On January 25,2024, I placed an order with Dermstore. Later that day, I received an email stating my order had been placed with Pandion Pro and they would let me know when my order was out for delivery. Then, nothing. After a week, I tracked my order using the tracking number in the latest email. Apparently, my order made it all the way to my city in just two days and was then "lost in post", according to tracking. I have since called Dermstore once and used the live chat twice, to request a refund. The first time, I got no confirmation of the refund. The second time, I got an email stating my refund request was processed, and it would take 3-5 business days to get the refund. Fourteen business days later, I still didn't have a refund. I used the live chat again and was told my previous refund request had never been made, but she stated she made it for me this time. I got no email confirmation of this. I don't think I will ever see my $508 again.