Erika S.

I went yesterday, to buy Pokemon Cards for my grandson's 9 birthday. The girl on the second floor, recommended me "highly" a box that was $35, with" 60 exclusive cards". Trusting her word, I bought it ( as I show in the attached receipt). When my grandson opened the box, he was so disappointed because there were only 15 CARDS differents, because each one was repeated 4 TIMES, what a scam!
I went back today with my grandson, and I spoke to the manager, I explained what had happened and she, who was very rude, said...WE HAVE A POLICY OF NO RETURN ON Pokemon cards. So, that was it, $40 dollars went out of the window and 60 cards in the garbage can.
I will never buy at Indigo again. That policy is not acceptable in our time. At Amazon, you buy anything, and they receive it back no matter if the box is broken, open, Pokemon cards, any toy. So from now on I will only buy on Amazon. There, I know my money will be worth it, and if something is wrong, they are not cheap as Indigo, where they DON'T CARE about the customer satisfaction. Your business will die because your policies are out of date.