I ordered a gift set and the serum in the set will not come out of the bottle. I have pumped and pumped and pumped - nothing. I contacted customer service and they made the jump through 1,000 hoops to get any help. I gave them all the requested info. They said 2-3 days. It's been 5 days. Nothing. The bottle was brand new and delivered 5 mins before use. How is this my fault. This customer service is terrible.