Erin W.

First, customer service I did appreciate the chat help, so 5/5 for chat customer service. However, I am SO disappointed in everything else. I never write reviews. I was so excited for my bong to come, it came completely broken and not repairable or smoke able. It was wrapped in ONE small piece of thin styrofoam, the entire beaker was uncovered. It was in a big box, and was thin glass. Honestly embarrassing how it was wrapped, embarrassing they thought it wouldn't break. A 5 year old can tell it would break the way it was wrapped and how thin the glass is (thickness wasn't disclosed on the website) Not only that, but the bong was SOLD OUT when I reached out. So I have to wait 4 business days for a refund. I understand things happen, but this was 100% their fault. On top of that, I waited 7 business days to just receive ANY information about my order. Will never be ordering from there again. Super super disappointing.