Hemper

Uodate: I ended up initiating a charge back through my credit card company. I suggest others to consider do the same, especially those who never received or received incomplete/wrong orders.

Bought an xl bong as an Xmas gift. I had the insurance and that was a breeze to deal with, however the 2nd arrived with a crack as well, albeit considerably less badly of one, apparently insurance doesn't transfer to the new shipment and I emailed within an hour, if not less of the delivery to notify them if the damage, customer service told me because it was "still intact" they'd give me a $15 credit or I could return the item at my expense and they'd ship me yet another one, but offered no explanation when I asked what would be done if that one would come damaged as well, they also said they'd give me an additional $30 credit if I still had the badly damaged one to ship back as well. I'd tossed that one but I found that an odd request that threw up some red flags.

This was a gift for a friend, it being damaged at all wasn't acceptable. Will never make a purchase from hemper again.

I ordered 2 products for $92 total. Was informed they could not ship them and was given a store credit instead. I told them I didn't request credit and want my money back. They sent me cheap freebies and now say over and over products are shipping soon. All lies to keep my money.

Hemper worked really well for the first month i was using it, my orders arrived within a week of ordering them and they always had things in stock. But now the quality has dropped significantly. Im seeing product that is out of stock and my current order has been in the void for two weeks now, and to make it worse Hemper has not responded to me except for an automated message. I will not shop at Hemper again.

I ordered a total of $100 worth of products from their website and only received half. Over a week l have sent more than one emails and haven't even heard back. So I have no package, no reassurance, and I'm out $50. Use any other website before this one.

We order a bong. At the price we paid ($150 CAD) we hoped to have a quality bong. No. It arrived broken and I never got a response to the email sent two weeks ago. 10/10 would NOT recommend. Worst company I have dealt with.

They will steal your money and continue to charge even after you cancel next month's box. They don't respond in a timely manner so now apparently I'm stuck with an ugly product that I don't want. This company should be avoided at all costs.

DO NOT ORDER ANYTHING FROM HERE. THEYLL SEND YOU WHATEVER THEY WANT AND BILL YOU FOR IT! Livid and dissatisfied is an understatement!

Canceled my monthly subscription and then was billed for the next month. I immediately emailed their customer support and asked why I was being billed and asked to be refunded. They argued that my wording wasn't clear enough to cancel my subscription. Seriously!? It was only after I went to the bank and disputed the charge I got my refund.

Bought a battery and within a month the threading came loose. I bought 2 more and the second one arrived with the threading loose. I tried to talk to customer service which had 59 hoops to go through to finally get to route who said I was out of my insurance window. Hemper pretty much told me that if their product is defective on arrival, they hold absolutely no liability. The fact that I had to send at least 4 emails repeatedly asking WHO DO I SPEAK TO ABOUT MY CLAIM IF NOT YOU and them refusing to tell me who what or why just really speaks volumes. I have officially wasted 80$ on unusable batteries.

I placed my order with hemper over a month ago in March! I got a "shipping confirmation" a week later with a tracking number. I've reached out to their customer service TWICE. The first time they said it would take 15-20 business days to be shipped out. The second time I reached out (after the 20 business days) they said they were having shipping delays due to an "inventory check" and still haven't given me an answer on when I'm going to get my items!

First, customer service I did appreciate the chat help, so 5/5 for chat customer service. However, I am SO disappointed in everything else. I never write reviews. I was so excited for my bong to come, it came completely broken and not repairable or smoke able. It was wrapped in ONE small piece of thin styrofoam, the entire beaker was uncovered. It was in a big box, and was thin glass. Honestly embarrassing how it was wrapped, embarrassing they thought it wouldn't break. A 5 year old can tell it would break the way it was wrapped and how thin the glass is (thickness wasn't disclosed on the website) Not only that, but the bong was SOLD OUT when I reached out. So I have to wait 4 business days for a refund. I understand things happen, but this was 100% their fault. On top of that, I waited 7 business days to just receive ANY information about my order. Will never be ordering from there again. Super super disappointing.

Original review: "Wish I read the real reviews. Over 2 months(April 17) with no communication or anything helpful. If you try to reach out, you will get a copy/paste response. RIP $120"
Revised review: After I made a comment on their instagram asking for a refund, I was quickly DM'd asking for my order number. I gave it to them, they said they missed the mark on my order and said they personally made sure to expedite my order and offered to throw in a little extra. That same day the shipping label was printed. I got my stuff within a week.

First off my order took forever to get - when it came I was less than happy with the quality of the items so I went to the site and posted an honest review - at least I thought I did - I got an email response offering me 15% off my next purchase (spoiler alert: there will be no next purchase) but they didn't post my review - If you look at their website there are very few reviews posted with 3 stars or less - avoid this site

Placed my order on May 2, after sending multiple emails, reaching out on integral, i finally got a response. Some BS sorry email they send to everyone, not even a real person. Anyways got my order around 6/26 or so. The pieces were nice and i got a lot of stuff for what i paid HOWEVER i didn't get all the stuff i paid for! I was missing 3 items. I still haven't seen them ship, it's now july 16 and still haven't heard back from them. My first and last purchase from them.

Company is crap ordered on Nov 24 2020 some items were for xmas. Yet it is Jan 13 and I have still not gotten my order. Started emailing 2 week in dec. When Jesse finally answer they assured me the order would be reshipped asap. Yes still no order and no up dates. Then tried customer service again to week but finally Patrick answered but just as quickly started ignoring me again. Will be disputing with cc company on Friday. NEVER ORDER FROM COMPANY WITHOUT PHONE NUMBER.

They dont respond in timely matter at all. False advertisement. I have been trying to get assistance since April 20th. Will not buy again

I purchase a box last summer. The items arrived damaged and I contacted their support. After sending them about a dozen picture of the broken item, the nearly refused to send me a fixed piece. It took about 2 months (with the extra route protection) for them to finally send me a replacement.

Then I mistakenly ordered another box. It's been over 5+ weeks since I paid and I still don't have the box. They claim it was shipped and the postal carrier lost it and to check with them, but refuse to send me the tracking to make sure they're not lying. The tracking was not on their site or the route protection that I paid extra for. After 3 weeks of my constantly asking for updates, I finally got a real answer. The box wasn't even shipped. They just lied thru their teeth (like I knew they were) and when they said everything was shipped. They shipping label was created a whole month after my order. It's been over a week since the label was created and the box still hasn't left their warehouse. I've been asking for a refund for the past 3 weeks and they refuse to give me back my money and they refuse to send me the items I paid for. I would never recommend this company to anyone. They're liars and thieves.

Wow, I finally got my box in the middle of February, except it wasn't the wish box, it was the February gamers box with the wish bong. But the pieces were packed by a small child or someone with no common sense, so the bong arrived complete shattered. And of course i contacted Hemper and still no replacement or refund. They stopped answering me again - even tho I provided pictures AND had route shipping protection.

So I got broken piece 6 weeks after I ordered and the rest of the items are wrong. Bait and switched me like a mf.

You guys had my old stolen debit card on file that was canceled I got a email stating that my order would be shipt out for a auto 3 month I forgot about I emailed you guys to cancel it numerous times and still no reply! And somehow you guys charged my current card when I don't even have that card on my profile! Disputing this crap with my bank horrible customer service basically no customer service.

This business sucks. Absolutely no customer support when needed and there is no phone number to be able to call. You've definitely lost my business. That's for sure. If I could give 0 stars I would. I ordered, got messed up in mail and they gave me credits, when trying to use said credits they just charged my card again. I don't want to pay more for your crappy products, I just wanted to get the money I had already spent's worth. Don't order from them. Trust me.

Here's a few issues that I have experienced with this company besides the lack of customer service. When I go to their check out it shows me a different total than what I'm proceed to pay due to their coupon not registering then on top of that the deals they have are fake, I've tried purchasing over 150$ and didn't get any of their "tiers". When I tried to contact customer support no one, called their place of business said they're not taking callers. Emailed them nothing. Worst place of business. If a customer was willing to pay over 100$ I'd give them my attention

They refused to cancel and refund my order after I received no shipping info for weeks, I literally have 50 messages back and forth where they flat out refuse even though they have yet to make a shipping label as their website states. I had to file a fraud claim with my credit card to get my money back. Weeks go by and one day I receive a package, I open it bc it was unmarked and it's from hemper but 2 of the 3 items in my order were wrong! Rediculous experience from start to finish, stay away!

Ordered 2 times. Should have waited to create that second order. First time I was sent a completely fifteenth brand of vape from what not only what I had ordered but in a completely different brand box. I ordered a cbd vape but dunno WHATs in the vape that came as THEY DON'T EVEN SELL THE PRODUCT WHICH THEY SENT ME. SO that's trash cuz they won't even respond. Ordered a few (i can't remember how many its been that long) cbd pre rolls "twisted hemp" brand. Order created may 29 2022. It's July 7th today and as per the tracking on THEIR website it says it was ready June 15th. I HAVEN'T RECEIVED IT YET NOR HAS IT BEEN SHIPPED. DAYS IS STILL IN LAS VEGAS. I'm so angry I could scream.

I would to say that they are a good company but unfortunately they have not responded in 30 days to my request for an update on my order. No response to text, twitter, instagram, email or calls. They continue to send email about products for sale and continue to market the company through social networks. Not sure if they are even in business anymore.

Intended to order one rig i $#*!ed up and placed the order twice. Emailed customer support two days later I received a full refund for the second order