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C E.

Contributor Level

Total Points
81

1 Review by C

  • Elavon

2/14/24

If you are unlucky enough to be stuck with Elevon for you small business, for whatever reason, be prepared for your blood pressure to spike if you need to call their customer service, tech support or billing dept. I literally have to argue with them even to just ask the simplest question, usually before they just hang up on you. If I then try to phone back right away from the same number, they just don't answer. When I finally do get the privilege to talk to a different agent they treat me just as badly, as if there are notes written on my file to do so. Surely, they can't all be this bad...can they? Any good reviews (on their website, as they are hard to find anywhere else!) are absolutely fake, as I have had to call them about 30 times of the past few years and have never had a good or even professional experience! They only reason that I stick with them is my laziness to start all over with finding another. As long as I can get by without their help, I put up with it. As soon as my terminal fails, I will move on, as I will never buy another from this company, ever!

Tip for consumers:
Once the salesman hooks you, the poor service begins

Products used:
POS merchant billing

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