Eva R.

First, this business claims to have no telephone number for customers to call. My first email to them addressing the problems was responded to a week later.

What I ordered and what I received are two entirely different things. They have false advertising so you expect a quality product but you receive a far less than satisfactory product.

(What I ordered) They advertised they would be sending me (for my payment) a beautiful black velvet little tote bag with a quality metal, one piece, fragrance holding device to slide my fragrance vile into from the top. You twist from bottom and the vile will pop up from the top of the case, and you can easily slip your new/next fragrance vile into the cartridge (case).

(What I received) was a dull gray pouch made of cheap, hard, stiff cotton and inside was a dull gray two piece, cheaply made cartridge/fragrance holder that is held together by a magnetic thing, making it easy to fall apart during shipping and allowing the glass fragrance vile to be destroyed during the shipping process (which is what happened to my order).

You can't change fragrance cartridges easily as advertised by twisting the holder and slipping the vile in or out… you have to pull the two part case apart and remove the fragrance vile then put in the new fragrance making certain all sticking out parts are aligned correctly before you try to close it. Very cheap and ugly, not the beautiful, sleek, shiny one they show you on the YouTube ads or on the website.

I would never recommend Scentbird to anyone, friend or foe.

See attached screenshots showing all color photos. The ones that appear to be black and white are actually in color, but the product is so cheap and ugly gray that it appears it's a black and white photo. The photos showing the lovely colorful tubes and the white tube with the black pouch is what they advertise you receive.

Bait and switch at it's most obvious.