Kayla C.

I really love this company and all it's options, prices, and etc. My only complaint is the shipping process. I don't know what's going on most of the time and worry my stuff is lost and so on. So I feel like they need to find someone else to ship for them who is more on their game who makes sure to let us know where our package is every step of the way every time. Scentbird tries to do this but most of the time it's stuck processing with no tracking number even when it should have it and tells us where it is. And it comes late no matter if you pay on the 5th like you are supposed or pay late. This causes major anxiety especially when you read comments that people never got their package at all causing me to have to figure out how to contact scentbird which isn't the easiest cause they don't have a number you can simply call. I don't want to have to contact them every month asking where my package is to make sure I never lose my package and I really don't want to cancel my subscription either. I really do love the idea of this company since it gives you a chance to find perfumes that are perfect for you which really can't be done at the counter or magazine sample especially at the prices and container it's in protecting it. I tell everyone I can about it and they love it too but I sadly have to warn then about this part as well. So scentbird please find someone else to process and ship your products cause things ain't right especially when I keep reading comments of people's perfumes leaking or have stuff in them like dust, hair, leaks or totally missing despite paying for it.
I haven't found this at all yet which is great but doesn't mean they were wrong or it won't happen to me but definitely you guys need to look into it and do something about it. I understand this probably keeps the prices low and stuff happens cause that's life but still I'd rather pay an extra $5 and have everything with no problem at all and everyone happy with rarely a problem.
A
I hope this is helpful and makes things even better.