I am Saks long time customer. I ordered CL pool slides. I briefly tried them. They appeared heavy and big on me. I packed them and shipped back in 2 days. Saks warehouse sent it back to me claiming that I sent them a worn shoes. I disputed this charge but unfortunately I can't prove anything even I sent them back right away. Customer service told me that I had to be careful and took a close look. Never happened with me before. It's so outrageous. Someone worn them or shipped floor sample and I am stuck with $500 bill.