F A.

I purchased item worth $267 at Burlington in Elizabeth NJ (651 Kapowski Road) on 7/15/22 and paid to a cashier named on the receipt as Reginald. Transaction No ******* Reg 019 Store No ******* at 3.06pm.
Upon getting home in New York, I discovered that a wristwatch which was among 21 items was intentionality kept behind and was not put in the bag.
At about 8.45pm samee day when I realised this, I called the store and spoke to one Ronald or Donald who casually said "come back and get". This statement surprised me and I request a supervisor. Rochelle came on line and said the same thing. I told her that i am all the way in NY and I will have to pay toll plus gas that are expensive. All she could say was "come back for it". There is no empathy or asking my receipt detail to at least know who attended to me. This really upset me. I usually shop in Yonkers and they are all nice but Elizabeth's location in worst in customer service. PLEASE DOUBLE CHECK YOUR BAG BEFORE YOU LEAVE THE CASHIER AT BURLINGTON ELIZABETH. THEY MAY KEEP MERCHANDISE YOU ALREADY PAID FOR. BEWARE. They were not sorry for me at all. It appears this is not new to them.