I bought a house 10 years ago that came with an American Home Shield warranty and I renewed my contract every year. So your looking at about $7000 plus the service fees of $75.00 every time you need to use your warranty. In 10 years I may have used my warranty 3 times. No problems. They came out fixed the issue and life goes on as usual. Well until now... My AC stopped working. They weren't able to fix it. I'm thinking no problem if they can't fix it they have to replace it according to my contract. UNLESS they contract out an AC Company that knows how to work their system to suck more money out of you! This AC company wanted to charge me $1600+. They gave me some bogus story about needing to put Freon in the outside unit and having to move the unit in the attic in a different area for rewiring. They really must have thought I was that stupid because I'm a "mature" woman! I even asked the Home Warranty Rep. Why I needed Freon in a supposedly NEW unit when Freon is going to be obsolete by 2020. He said that was a good question and didn't know how to answer that. I"m thinking those crooks are trying to install a refurbished unit in my house. Duh! My house was built in the 80's so the access to the attic is one of those pull down cubby ladder access. Those scoundrels were too lazy to want to take the old unit apart; take it out of the attic and depose of it properly. They probably thought that I was too old to get up in that attic and I would never know. They thought they could get away with it AND charge me for "rewiring".
So then I asked the AC company if I was going to pay them $1600 what kind of warranty were they going to give me? She told me, "None. I had to continue to go through American Home Shield." I told her that I was not happy with AHS and that I will not be renewing my contract with them. So if they were going to do the work I wanted a warranty. She said they didn't do that and repeated that I had to go through AHS. She then proceeded to tell me that the $1600 was just a base price and that it could cost more. SCAM ALERT! Needless to say I cancelled that appointment with those #&%$#%^&. I called MY trusted AC Company that I use for my business and an other house. I had him install a brand new AC unit to the tune of $4000 and it came with a 10 year parts warranty. LESSON FROM MY EXPERIENCE... Save your money so you can use it on a company you trust. ALWAYS do your homework and read reviews BEFORE you go with any company/business. American Home Shield obviously does not vet their contractors. I hope this will help someone avoid making a very costly mistake.