F I.

Wotst customer service experience of my life.
I wanted to give 0 stat but I can't.
Phoned asda customer service because 5 in 1 balander wasn't working they ask me to return in store for refund because product was not in stock after few days of return received email I will receive refund in 3 to 5 days checked after a week I didn't receive refund they ask me to call bank when I call bank they said no refund is received by asda then I call again and guess what they said same thing call bank when I use firm tone then they look into it and found out they can't trace the order and complaint is forward to relitive department. After months of calling back and email they said I am not eligible for refund and now I am blocked by asda. I just wanted my product back which I return to asda. So now I am not refunded they got my faulty item and I am blocked and cannot send email to asda customer service. Worse experience of my life.