My elderly deaf mother had to get a new 4G phone they sent it and it does not work at all. We have contacted them for 2 weeks and spent numerous hours doing the same things over and over and have been disconnected at least 7 times. Whenever we called back had to repeat all the steps again and again. The phone is defective and they just absolutely do not want to help you through to the end they just disconnect EVERY single time. What a waste of government assistance. I will pay a phone company for my deaf mother so she can text. Beware of safelink! They wanted a credit card number for no reason. SMH