Felicity V.

I've used Rent the Runway for many years now and have loved it. But I've been on hold for over 3+ hours (first told the wait time would be 1 hour, then 2, and just received notification I'll have to wait 4 more hours...) hoping to speak to someone about a dress rental that doesn't fit. I am a member of their Update service and I need to switch out the sizing on a dress for a wedding I am attending, but I haven't been able to reach anyone for days. In abundance of caution, I decided to also place an order for a dress through their Reserve (4 day rental) service, but I just read on their website that they are cancelling all short-term orders because of some operational snafu... but they haven't reached out to me about whether my order will actually be cancelled or not. So I have no idea if this order will actually be shipped out to me or not, and now I don't know if I will even have a dress to wear. I've tried calling & emailing, and just resorted to tweeting... and I don't know if or when they will even respond regarding my Update & Reserve orders.