Felix R.

I went on their site and input my refrigerator model number and was sent directly to a compatible ice tray picture, I clicked order, on site it stated that latch assembly was included however I didn't receive it,That started a big issue once I contacted them. Anyway they used the excuse that I ordered the wrong part by number which is not true cause you cannot order by part number on their site you order by picture and description after you order the order probably shows as a part in their warehouse since most parts are compatible with different models. Any way they refused to send the latch assembly cause they sell it separately even after I sent them the screenshot of what I ordered. They even went through the whole process of changing the website but not before I got my screenshots. They removed the statement saying that the manufacturer redesigned the item which includes the latch so that they can sell it separately. Soon on their site I promise you that they will change the site to say that the latch is needed and must be purchased separately.