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Fernanda D.

Contributor Level

Total Points
80

1 Review by Fernanda

  • Trivago

6/17/21

After hours of searching we finally found a nice deal and decided to do the booking. I received the booking ID number and Trip number. They send me an email saying that they had receive our money and they would send an email of confirmation shortly. But for our big disappointment on the next day I received an email saying: " The hotel has informed us that the booking you made at the rate at which you purchased it was booked by someone else just a few seconds before you. We tried to find other rooms at the hotel at the same rate but unfortunately, there are no rooms available and we have had to refund you."
What a bul$&@" :(( (((( as they still had the same rate when I checked after ready my email. It means that they don't update the website properly and you can lose a good deal in other reliable website while you will be waiting until they cancel booking!
It was the first time and for sure the LAST time I have used this crap website!
Ps. We still didn't get our money back after more than 24 hours waiting :(( ((

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