I file a claim and it took two different repairmen to come out and tell me what was wrong with my refrigerator. I had done some research and had it figured out when the second Tech told me what I suspected. Total Home rep said they would not repair the fridge, but would give me $250 towards a new one... That was Oct 7,2019 here it is Dec 17,2019 and still no check that they told me I would have in 6-8 weeks. I called again today (5th time) and now I'm told it will be mailed on Dec 27,2019. It's been a chain of lies and deceit. I will cancel them once I get the check... I think that a lot of the reviews on their site are actors posting lies.